Oracle Rightnow
By combining Oracle and RightNow, Oracle has delivered superior customer experience (CX) capabilities at every contact and across every channel.
Oracle rightnow. In 11 Oracle acquired RightNow Technologies, Inc., a leading provider of cloud-based customer service software. Oracle Service Cloud (RightNow) applications enable organizations to combine web, social network, and contact center customer experiences into a unified, cross-channel service solution in Oracle Cloud. As a result, RightNow Customer Service is now Oracle Service Cloud.
RightNow's Customer Service Cloud helps organizations deliver exceptional customer experiences across call centers, the web and social networks. Oracle Buys RightNow On October 24, 11, Oracle announced that it has entered into an agreement to acquire RightNow Technologies, Inc. RNOW), a leading provider of cloud-based customer service.
The interfaces include RightNow Connect, Desktop Workflow, Guided Assistance, Agent Scripting, Offer Advisor, Outlook Integration, and Sitemap, etc. Click Yes to enable Oracle Service Cloud modules for all the interfaces of the site. The Good, the Bad, and the Ugly Posted By:George Costache 2 days ago BUI Extensions Best Practices and Troubleshooting Posted By:Cyndi McWilliams 4 months ago.
From the drop down list, click Enable RightNow Modules. A dialog box appears on the screen. The Oracle Service Cloud (RightNow) Adapter was known as the Oracle RightNow Cloud Adapter in previous releases.
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